A fix has been implemented and we are monitoring the results.
Posted Nov 01, 2024 - 15:17 GMT
Investigating
Following the server restarts earlier which resolved some of the speed and downtime issues, some CMS sites are now experiencing further outages. We are continuing to investigate the issue.
Posted Nov 01, 2024 - 13:55 GMT
Monitoring
The hotfix has been deployed and this appears to have significantly reduced load times and timeout messages when loading up hosted websites, we are continuing to monitor to ensure that this has been fully resolved.
Posted Nov 01, 2024 - 12:06 GMT
Update
We have identified a possible root cause and are working on coding and deploying a hotfix as soon as possible.
Posted Nov 01, 2024 - 11:56 GMT
Update
The server sets have successfully rebooted and slightly improved website response time, but we are continuing to investigate to find a full resolution.
Posted Nov 01, 2024 - 11:02 GMT
Update
We will shortly be rebooting the server sets running the CMS hosting platform to resolve the issue.
Posted Nov 01, 2024 - 10:44 GMT
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 01, 2024 - 10:37 GMT
Investigating
We are currently investigating an issue related to customer websites responding slower than expected or timing out. We will provide further updates as information becomes available.
Posted Nov 01, 2024 - 10:12 GMT
This incident affected: Our Website and Individual Prospect Apps (Prospect CMS Editor App, Hosted Customer Websites, Portals and eCommerce sites).