Update - We have coded changes to our systems to improve email deliverability. These improvements will be available to customers in version 102. When you are updated you will be notified along with any instructions to take full advantage of this update.
Mar 16, 2023 - 10:58 GMT
Update - While we wait for individual mail providers to unblock the rest of these emails we are taking further proactive steps to speed up this process.
Mar 03, 2023 - 16:59 GMT
Update - All third party spam filters are now updated. Some individual mail providers may still be blocking emails and will take some time to filter through. Click-tracking remains disabled until we are confident most providers are not blocking emails.
Feb 27, 2023 - 13:15 GMT
Update - We have successfully resolved the root issue and are now actively working to clear up listings on third party spam filters. Some residual impact will continue for 24-48 hours while different providers catch up and propagate the changes.
We will then look at reactivating click-tracking for CRM emails.
Feb 23, 2023 - 15:43 GMT
Monitoring - All identified spam protection providers have been notified, this may take some time to filter through to individual email spam filters.
Feb 22, 2023 - 15:28 GMT
Identified - We have reports of emails coming from the CRM being blocked by recipients spam filters. This is a result of the recent email sending problems and we are working to get this resolved with the spam protection providers as soon as we can.
Feb 22, 2023 - 09:21 GMT