All Systems Operational

About This Site

If you've come for a bit of a look around, then welcome to our Status Page. If you've come here because you're having some issues, then we're really sorry. Hopefully the information here will help you to see what's working and what's having difficulty. You'll also find status updates here so that you know we are working hard to fix your issues.

Our Website ? Operational
APIs, Login, and Core Platform ? Operational
Individual Prospect Apps Operational
Prospect CRM App Operational
Prospect CMS Editor App Operational
Hosted Customer Websites, Portals and eCommerce sites Operational
Automation and Integration Operational
Sign-Up & Free Trial Creation Services Operational
Cloud Inventory Management Integration Services Operational
Hybrid & On-Premise ERP Integrations ? Operational
Zapier and other webhook integrations Operational
Web Chat ? Operational
Intercom Intercom APIs Operational
Intercom Web Messenger Operational
Intercom Intercom Web Application Operational
Third Party Integration Operational
Xero Ltd - API Accounting API Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 13, 2024

No incidents reported today.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024
Resolved - This incident has been resolved.
Nov 4, 11:00 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 10:01 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 4, 09:32 GMT
Investigating - We are currently investigating an issue related to customer websites responding slower than expected or timing out. We will provide further updates as information becomes available.
Nov 4, 09:04 GMT
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Resolved - This incident has been resolved.
Nov 1, 16:25 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 15:17 GMT
Investigating - Following the server restarts earlier which resolved some of the speed and downtime issues, some CMS sites are now experiencing further outages. We are continuing to investigate the issue.
Nov 1, 13:55 GMT
Monitoring - The hotfix has been deployed and this appears to have significantly reduced load times and timeout messages when loading up hosted websites, we are continuing to monitor to ensure that this has been fully resolved.
Nov 1, 12:06 GMT
Update - We have identified a possible root cause and are working on coding and deploying a hotfix as soon as possible.
Nov 1, 11:56 GMT
Update - The server sets have successfully rebooted and slightly improved website response time, but we are continuing to investigate to find a full resolution.
Nov 1, 11:02 GMT
Update - We will shortly be rebooting the server sets running the CMS hosting platform to resolve the issue.
Nov 1, 10:44 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 1, 10:37 GMT
Investigating - We are currently investigating an issue related to customer websites responding slower than expected or timing out. We will provide further updates as information becomes available.
Nov 1, 10:12 GMT
Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.