All Systems Operational

About This Site

If you've come for a bit of a look around, then welcome to our Status Page. If you've come here because you're having some issues, then we're really sorry. Hopefully the information here will help you to see what's working and what's having difficulty. You'll also find status updates here so that you know we are working hard to fix your issues.

Our Website ? Operational
APIs, Login, and Core Platform ? Operational
Individual Prospect Apps Operational
Prospect CRM App Operational
Prospect CMS Editor App Operational
Hosted Customer Websites, Portals and eCommerce sites Operational
Automation and Integration Operational
Sign-Up & Free Trial Creation Services Operational
Cloud Inventory Management Integration Services Operational
Hybrid & On-Premise ERP Integrations ? Operational
Zapier and other webhook integrations Operational
Web Chat ? Operational
Intercom Intercom APIs Operational
Intercom Web Messenger Operational
Intercom Intercom Web Application Operational
Third Party Integration Operational
Xero Ltd - API Accounting API Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - Between 3pm and 4:30pm on Friday 17th of May, emails sent to our Support Team were not delivered. This was caused by an update to security encryption for email record identifiers which was quickly resolved. If you sent an email at this time please resend it to us as soon as possible. We sincerely apologise for this inconvenience.
May 17, 15:00 BST
May 16, 2024

No incidents reported.

May 15, 2024
Resolved - At approximately 5am BST on 15/05 Windows updates caused a subset of our Azure database servers to restart, preventing users from accessing their workspace. This triggered an Out of Hours alert that notified our Infrastructure team of the issue, who were able to restore the database services by manually queueing them to start.

We are already working on an improved system on performing Windows Updates, and once this is fully developed and tested, will prevent any reboots happening across multiple servers at the same time, so users will still be able to access the CRM while these updates are carried out.

May 15, 05:00 BST
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.