All Systems Operational

About This Site

If you've come for a bit of a look around, then welcome to our Status Page. If you've come here because you're having some issues, then we're really sorry. Hopefully the information here will help you to see what's working and what's having difficulty. You'll also find status updates here so that you know we are working hard to fix your issues.

Our Website ? Operational
APIs, Login, and Core Platform ? Operational
Individual Prospect Apps Operational
Prospect CRM App Operational
Prospect CMS Editor App Operational
Hosted Customer Websites, Portals and eCommerce sites Operational
Automation and Integration Operational
Sign-Up & Free Trial Creation Services Operational
Cloud Inventory Management Integration Services Operational
Hybrid & On-Premise ERP Integrations ? Operational
Zapier and other webhook integrations Operational
Web Chat ? Operational
Intercom Intercom APIs Operational
Intercom Web Messenger Operational
Intercom Intercom Web Application Operational
Third Party Integration Operational
Xero Ltd - API Accounting API Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 25, 2024

No incidents reported today.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Postmortem - Read details
Jul 24, 14:42 BST
Resolved - The CMS gateway deployment has resolved the outstanding issues with the Stripe payment plug-in.
Jul 22, 17:13 BST
Monitoring - An update has now been deployed which appears to have resolved the issues with the Stripe plug-in not loading correctly. We will continue to monitor the situation.
Jul 22, 16:58 BST
Update - We are continuing to work on a resolution to this issue. We will update the status of the incident when an update has been deployed to resolve these outstanding issues.
Jul 22, 15:26 BST
Identified - An issue has been discovered with the Stripe Payments CMS plug-in, which stops the plug-in from functioning correctly and displays an error: "An unexpected error occurred". This issue will stop customers from being able to check out online, unless they also have the option to pay 'On Account'.

The CRM Stripe integration page is unaffected by this issue.

If you are affected by this issue, please get in contact with the Service Desk by logging a ticket online at https://services.prospectsoft.com/log-ticket or emailing help@prospectsoft.com so we can help you deploy a temporary message on your website, and assist taking card payments over the telephone.

Jul 22, 11:21 BST
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.