Resolved -
This incident has been resolved.
Nov 1, 16:25 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 1, 15:17 GMT
Investigating -
Following the server restarts earlier which resolved some of the speed and downtime issues, some CMS sites are now experiencing further outages. We are continuing to investigate the issue.
Nov 1, 13:55 GMT
Monitoring -
The hotfix has been deployed and this appears to have significantly reduced load times and timeout messages when loading up hosted websites, we are continuing to monitor to ensure that this has been fully resolved.
Nov 1, 12:06 GMT
Update -
We have identified a possible root cause and are working on coding and deploying a hotfix as soon as possible.
Nov 1, 11:56 GMT
Update -
The server sets have successfully rebooted and slightly improved website response time, but we are continuing to investigate to find a full resolution.
Nov 1, 11:02 GMT
Update -
We will shortly be rebooting the server sets running the CMS hosting platform to resolve the issue.
Nov 1, 10:44 GMT
Identified -
The issue has been identified and a fix is being implemented.
Nov 1, 10:37 GMT
Investigating -
We are currently investigating an issue related to customer websites responding slower than expected or timing out. We will provide further updates as information becomes available.
Nov 1, 10:12 GMT