Prospect CRM's Status

All Systems Operational

About This Site

If you've come for a bit of a look around, then welcome to our Status Page. If you've come here because you're having some issues, then we're really sorry. Hopefully the information here will help you to see what's working and what's having difficulty. You'll also find status updates here so that you know we are working hard to fix your issues.

Our Website Operational

APIs, Login, and Core Platform Operational

Individual Prospect Apps Operational

Prospect CRM App Operational

Prospect CMS Editor App Operational

Hosted Customer Websites, Portals and eCommerce sites Operational

Automation and Integration Operational

Sign-Up & Free Trial Creation Services Operational

Cloud Inventory Management Integration Services Operational

Hybrid & On-Premise ERP Integrations Operational

Zapier and other webhook integrations Operational

Web Chat Operational

Intercom Intercom APIs Operational

Intercom Web Messenger Operational

Intercom Intercom Web Application Operational

Third Party Integration Operational

Xero Ltd - API Accounting API Operational

Stripe API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Stripe CMS payment plug-in not functioning

Postmortem - Read details
Jul 24, 14:42 BST

Resolved - The CMS gateway deployment has resolved the outstanding issues with the Stripe payment plug-in.
Jul 22, 17:13 BST

Monitoring - An update has now been deployed which appears to have resolved the issues with the Stripe plug-in not loading correctly. We will continue to monitor the situation.
Jul 22, 16:58 BST

Update - We are continuing to work on a resolution to this issue. We will update the status of the incident when an update has been deployed to resolve these outstanding issues.
Jul 22, 15:26 BST

Identified - An issue has been discovered with the Stripe Payments CMS plug-in, which stops the plug-in from functioning correctly and displays an error: "An unexpected error occurred". This issue will stop customers from being able to check out online, unless they also have the option to pay 'On Account'.

The CRM Stripe integration page is unaffected by this issue.

If you are affected by this issue, please get in contact with the Service Desk by logging a ticket online at https://services.prospectsoft.com/log-ticket or emailing help@prospectsoft.com so we can help you deploy a temporary message on your website, and assist taking card payments over the telephone.
Jul 22, 11:21 BST

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.