Customer Websites Degraded Performance

Incident Report for Prospect CRM's

Resolved

Microsoft have now resolved the underlying issues and marked their incident as resolved.

For additional details you can read the Incident History for Microsoft azure at https://azure.status.microsoft/en-us/status/history/ including their next steps following the resolution of this incident.

Posted Jul 31, 2024 - 08:42 BST

Monitoring

Microsoft have posted the following update:

"We have implemented networking configuration changes and have performed failovers to alternate networking paths to provide relief. Monitoring telemetry shows improvement in service availability from approximately 14:10 UTC onwards, and we are continuing to monitor to ensure full recovery."

You can check these updates at https://azure.status.microsoft/en-us/status

Posted Jul 30, 2024 - 16:16 BST

Update

Microsoft have confirmed they have multiple engineering teams on resolving this global outage.

Posted Jul 30, 2024 - 14:53 BST

Identified

https://azure.status.microsoft/en-us/status

This has been identified as an issue impacting Azure services, we will await further updates as they continue to investigate the issue.

Posted Jul 30, 2024 - 13:40 BST

Investigating

We are currently investigating an issue related to customer websites responding slower than expected or timing out. We will provide further updates as information becomes available.

Posted Jul 30, 2024 - 13:09 BST

This incident affected: Our Website and Individual Prospect Apps (Prospect CMS Editor App, Hosted Customer Websites, Portals and eCommerce sites).