Degraded performance of Prospect CRM
Incident Report for Prospect CRM's


Incident Start time: 12:34pm

Incident End Time: 12:50pm

Business Services Impacted: CRM Login and Service

The Microsoft ASP (Application Service Plan) instance stopped responding, causing any queries being sent to the Prospect OData Lite API to not reach the server and get stuck in pending, eventually timing out. This meant any users attempting to login would not be able to gain access to the CRM, and any logged in users were not able to navigate to records or refresh any open CRM records, preventing them from using the CRM. The incident was quickly identified by the support engineers and raised with the Product engineers to investigate further while an a Status Page incident was posted. The Product Team identified the root cause and implemented a fix that restored service and CRM requests were completing successfully once the fix was deployed.


At approximately 12:34pm on 3/10/23, requests being sent to OData Lite stopped being completed, and Prospect CRM became unresponsive.

This was alerted both inhouse and by users, and raised as an priority issue with the Product team to investigate by 12:40pm.

Head of SRE identified the ASP (Application Service Plan) instance is not responding at 12:50pm.

The ASP instance is scaled-up and redeployed at 12:50pm.

This restored normal service, requests begin to complete successfully and users are able to resume using the CRM.

Posted Oct 25, 2023 - 11:43 BST

This incident has been resolved.
Posted Oct 03, 2023 - 13:49 BST
A fix has been implemented and we are monitoring the results.
Posted Oct 03, 2023 - 12:58 BST
The issue has been identified and a fix is being implemented.
Posted Oct 03, 2023 - 12:55 BST
Some customers have reported slower than expected performance of Prospect CRM and associated services. We are currently investigating and will provide further updates as information becomes available.
Posted Oct 03, 2023 - 12:44 BST
This incident affected: Individual Prospect Apps (Prospect CRM App) and APIs, Login, and Core Platform.