Degraded performance of Prospect

Incident Report for Prospect CRM's

Resolved

This incident has been resolved.

Posted Jul 04, 2019 - 13:04 BST

Update

There have been no further recurrences of the performance degradation over the last two hours.

Posted Jul 04, 2019 - 13:04 BST

Monitoring

An issue was identified with the login services preventing a subset of customers from logging into Prospect. Users already logged in were unaffected.

We are monitoring the situation.

Posted Jul 04, 2019 - 10:38 BST

Investigating

Some customers have reported slower than expected performance of Prospect and associated services. We are currently investigating and will provide further updates as information becomes available.

Posted Jul 04, 2019 - 10:14 BST

This incident affected: APIs, Login, and Core Platform.